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FAQs

The Plugin isn’t working?

Please check the version number of your plugins. Always use the most updated plugins available on your WaaS Hero account dashboard.

If you are using the most updated version please contact support.

What is a license key? Is it necessary to activate it?

license key is a data string that verifies authorized software product access.  You must need to activate your license to get all features, updates, and premium support

Can I use this plugin without Stripe API keys?

No, you need your Stripe secret and publishable key in order to use this plugin.

How to add a product?

Follow these easy steps to create a one-time charge product in subscription Hero

  1. Go to WP Dashboard > Subscription Hero
  2. Click on “Add Product”
  3. Enter and select the following details

How to add a button?

Follow these easy steps to create a button in subscription Hero

  1. Go to WP Dashboard > Subscription Hero
  2. Click on “Add Button”
  3. Enter and select the following details

How do I display the product?

Once you have created your product, follow these easy steps to display your products.

  1. Go to WP Dashboard >Subscription Hero
  2. Click on All Products
  3. Under the “Shortcode” tab, copy the shortcode of your required product.

For Example:

[ebb_charge button=”buttonidhere” stripe_id=”prod_IOvaDSyxEjak47″ type=”good” network=”on”]

How do I find the button id?

  1. Go to all buttons
  2. Click Edit on the required button
  3. In the url,”wp-admin/post.php?post=65&action=edit”, Locate your button id.

[ebb_charge button=65 stripe_id=”prod_IOvaDSyxEjak47″ type=”good” network=”on”]

Paste the copied shortcode on your page/post.

Can I use this plugin with the intl.dll off in php.ini extensions?

No. You must have intl.dll on in your php.ini extensions. If it is turned off please contact your hosting provider.

How do I add a coupon?

  1. Go to WP Dashboard > Subscription Hero > Coupons
  2. Click on the “Add Coupon” button.
  3. Enter the details to create a coupon.

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