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FAQs

What is the server site?

The server site is the WP Single or MultiSite where you have your templates stored.

What is the client site?

The client site is the WP Single or MultiSite where you want to view your stored templates. 

How do I use the server module of the Template Heroes plugin?

In order to use the server module of the Template Heroes plugin you have to locate the “Manage Plugins” Option located in Template Hero Settings, Turn the “Cloud library server” option On to use the server module.

How do I use the client module of the Template Heroes plugin?

The plugin by default acts as the Client Module. Simply, paste the token code from the server module into the client to activate the library.

Can I create and use multiple libraries at a time?

Yes, You can create and activate multiple libraries from various sites at a time.

What is a license key? Is it necessary to activate it?

A license key is a data string that verifies authorized software product access. In this plugin only activate the license key on the WP Site where you have your templates stored and want to push forward. 

After how long does the library synchronize automatically?

The library is set to automatically sync after every 24 hours.

Can we reorder Templates on the client front end?

No, we can’t. The order depends on the default settings of Elementor.

Should we generate a different code on our server plugin for each different client site?

No, you can use the same server code on different client sites.

Where can I check the errors?

You can check the errors in the log file created by the plugin.

The Plugin isn’t working?

Please check the version number of your plugins. Always use the most updated plugins available on your WaaS Hero account dashboard.

If you are using the most updated version please contact support.

I am unable to activate more libraries using my server activation code?

If you are unable to activate more libraries under your license, Kindly get in touch with the support to increase your license limit.

Each license is associated with a library limit.

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